Return Policy
Depending on the product Buy2Drop has a very good customer friendly return, replacement, and refund policy.
1.Return policy.
you can return the product-
A. If the product does not meet your expectation.
B. If the product found damage during the delivery
If you want to get the product return then -
A. The product must be unused, unworn, unwashed, and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
B. The product must include the original tags, user manual, warranty cards, freebies, and accessories.
C. The product must be returned in the original and undamaged manufacturer packaging/box. If the product was delivered in the second layer of Buy2Drop packaging, it must be returned in the same condition with the return shipping label attached. Do not put tape or stickers on the manufacturer's box.
You may not get the product return-
A. If the product damage due to misuse of the product
B. If the product tempered or missing serial /UPC numbers
C. If the consumable product has been consumed by any means.
D. if the product damaged by the electric short circuit.
2.Replacement Policy
Our replacement policy is very much customer friendly and guaranteed by the pumpkin policy.
A.pumpkin will replace a new product instead of a returned product If the product cover replacement policy.
3. Refund policy
If your product is eligible for a refund, you can choose your preferred refund method based on the table below.
The time required to complete a refund depends on the refund method you have selected. Once we have received your product (2-3 working days) and it has undergone a quality control (1-2 working days), the expected refund processing times are as follows:
A. 100% Money back within 7 days if the Return/Replacement issue does not resolve.
How to Return a Product
Sign in to your pumpkin Account, select My Orders.
Select the order you wish to return and click on the Manage Order button.
Click on Return Items.
Fill in the Return Form. The available return options (drop-off) will be displayed in this form.
Pack your Buy2Drop parcel securely, with the product in the original and undamaged manufacturer's packaging as delivered to you and secure the Return Label on top of the return package.
If you are located in Dhaka city, then you will be able to avail drop off facility from specific areas. If you are located outside Dhaka, we have customer return drop off points in different locations where you can drop your return product.
check both Inside and Outside Locations- Click Here
Also, you can book the product in below address and send it through Sundarban Courier Service -
Ref: pumpkin****
Buy2Drop Marketplace (pumpkin)
14 Darus Salam Arcade, Purana Paltan 1000 Dhaka, Dhaka Division, Bangladesh
Sign in to your pumpkin Account, select My Orders.
Select the order you wish to return and click on the Manage Order button.
Click on Return Items.
Fill in the Return Form. The available return options (drop-off) will be displayed in this form.
Pack your Buy2Drop parcel securely, with the product in the original and undamaged manufacturer's packaging as delivered to you and secure the Return Label on top of the return package.
If you are located in Dhaka city, then you will be able to avail drop off facility from specific areas. If you are located outside Dhaka, we have customer return drop off points in different locations where you can drop your return product.
check both Inside and Outside Locations- Click Here
Also, you can book the product in below address and send it through Sundarban Courier Service -
Ref: pumpkin****
Buy2Drop Marketplace (pumpkin)
14 Darus Salam Arcade, Purana Paltan 1000 Dhaka, Dhaka Division, Bangladesh