Terms & Conditions

Pumpkin BD to payment settlement as agent between the Customers and Merchants, however Pumpkin BD does not warrant or guarantee for quality of the product, since the product is the ownership of the respective Merchant on the Platforms. Pumpkin BD disclaims any liability in quantity, specification of the product and offers in the Pumpkin BD and any other obligations whatsoever in nature in this regard, so customer needs to read guidelines carefully. “Customer hereby acknowledges, undertakes and confirms that any payment/ charges against Customer’s order at Pumpkin BD that are not debited due to any system error as per payment method selected by the Customer (i.e. Orbit, Account, Credit Card etc. ). Customer hereby authorizes Bank deposit /payment gateway to debit the same subsequently from the amount/fund available in any accounts of the Customer or through any of the following (1) Orbit rewards of the Customer (2) Credit Cards (issued by Bank to the Customer)”.

Complaint

Complaints are filed as a result of a disagreement between the User and the Merchant. Complaint arise out of an issue that is raised by either party not being completely satisfied with the resolution of their complaint/issue. It is important that before a User raises a complaint, they should attempimport type from '../components/product/helpers'; t to solve the issue. It is to be noted, that whenever a User raises a “complaint” in a prescribed timeline, the payment is held back from the Merchant and be reversed as needed to the User account.

In case the Merchant rejects the return request of the User, and User raises a complaint, Pumpkin BD (Complaint Management Unit) will attempt to mediate and resolve the complaint between both the parties. If the complaint is resolved in favor of the User, a refund will be provided once the product is returned to the Merchant. If the complaint is settled in favor of the Merchant, User is not entitled to any refund.

User Protection Process

The User Protection Process covers Users who are unable to successfully resolve their complaint with the Merchant or are not satisfied with the resolution provided by the Merchant. User can file a complaint within 48 hours from the date of delivery of the product. Any damage or loss to the product 48 hours after delivery will not be covered under this program and will completely be the User’s responsibility.

In case of a complaint where the Merchant is unable to provide a refund or a replacement, Pumpkin BD Platform team will actively work towards reaching a resolution. Raising disputes against Merchant does not automatically entitle the User a refund or replacement for the product. Pumpkin BD team & CMU (Complaint Management Unit) shall verify complaints so raised and may process only such claims that are valid and genuine. Decisions made by Pumpkin BD under this Process shall be final and binding on Users and all parties.

User understands that Pumpkin BD has the right at all times to disclose any information (including the identity of the persons providing information or materials on the Platform) as necessary to satisfy any law, regulation or valid governmental request. This may include, without limitation, disclosure of the information in connection with investigation of alleged illegal activity or solicitation of illegal activity or in response to a lawful court order or subpoena. In addition, Pumpkin BD can (and user hereby expressly authorize Pumpkin BD to) disclose any information about User to law enforcement or other government officials, as Pumpkin BD, in its sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those that may involve personal injury.

To display the most interesting content to you on our platform(s), Pumpkin BD will use data it holds about user’s favourite brands or products and so on. Pumpkin BD will do so on the basis of user consent to receive app platform and/or for Pumpkin BD platform to place cookies or similar technology on user device. With user consent, Pumpkin BD will use user personal data, preferences and details of user transactions to keep user informed by email, web, text, telephone and through Pumpkin BD call center about relevant products and services including tailored special offers, discounts, promotions, events, competitions and so on.

Step-by-Step (SBS) Installment Plan

1. Credit Card Limit of customer will be blocked by the amount equal to the price of product. However, only Equal Monthly Installments (EMI) will be charged to the customer as per selected installment plan.
2. The orders remain valid until stock lasts with merchant.
3. EMI will only be applicable if payment mode is selected Bank Credit Card.
4. Installment billed to cardholders on cycle date shall be included in minimum payment by said cardholder.
5. If the cardholder pays less than the monthly minimum amount on the payment due date specified in the statement of account, the cardholder becomes liable to pay service fee/charges according to the terms and conditions.
6. In case, the cardholder decides to cancel his/her SBS, the cardholder shall be liable to pay the pre-closure penalty i.e. 5% of remaining loan amount or tk. 2000 (whichever is higher).
7. The Bank reserves the absolute right to accept/reject the request for conversion of the transaction to SBS.

Disclaimer

All the products displayed on Pumpkin BD belong to the merchants (Sellers) and are not owned by Pumpkin BD. Pumpkin BD is online platform providing you the access to multiple merchant’s products and payments related services, for further details, please read Pumpkin BD - Terms & Conditions.